Today’s manufacturers are discovering that mobile, digitally connected partnerships make good business sense. Vendors that can support clients around the clock save clients time and money by being able to solve issues remotely. Still, many manufacturers have not embraced modern communication and collaboration tools.
At Anderson, we continuously engage with our clients using up-to-date applications and messaging tools. While we may be almost a world apart, new communication tools allow us to support our clients 24/7.
Machinery doesn’t wait to go down between 9 a.m. and 5 p.m. EST, Monday through Friday. It goes down at all hours of the day and night. Issues arise over the weekend, at nine o’clock at night, when the client is experiencing the situation at eight o’clock in the morning in East Asia.
With today’s collaboration tools, clients can instantly send pictures and videos. We might not be in front of their machinery, but we are in front of our computer screens at home, at the office, or the local coffee shop to help them. Anderson is available at all hours, using collaboration technology for remote maintenance, and doing what we can to reduce client
Anderson continually connects with clients – from India, the Philippines, Indonesia, Europe, Argentina, and Mexico. We often hear from our clients in China, Korea, and Taiwan, among many other manufacturing centers. Every day, Anderson reaches out to clients around the globe.
The most impactful benefit for Anderson is the ability to get instantaneous readings from the clients and see the product coming from the machine via video. Our specialists get to see what is happening precisely at the moment without having to be onsite. The clients benefit by getting a resolution to the problem quickly, avoiding lengthy and costly downtime.
A residual benefit is getting to know clients better. Effective communication helps to foster good working relationships. Client interactions are usually the difference between a satisfied customer and a disgruntled one. With the opportunity to communicate more effectively and to connect with others, we help resolve issues, understand needs, help the customer feel understood, and present solutions in a way in which the client will be more receptive. This helps build long-term relationships and trust with our clients.
We’re not just selling the equipment and then walking away. We are in it for the long haul. But the long haul doesn’t mean having our experts haul themselves all around the globe. Despite having thousands of machines running all day and night around the world, our processing experts travel less than ever before. Not only is this a substantial cost saving for our clients, but it also means we are solving issues immediately and empowering our clients to be more productive.
If you are considering new equipment, ask your vendor how they collaborate and communicate with clients to reduce downtime. Anderson is here to support you 24/7/365 in a variety of ways to ensure you are always up and running because downtime is your biggest enemy.
For more information about our collaborative approach, contact us today.